When three organizations came together for a high-stakes data center project, the potential for conflict was massive. Discover how Everything DiSC® transformed 80+ team members from multiple companies into a cohesive, collaborative powerhouse that continues to deliver results under pressure.
Challenge
A major technology firm’s hyperscale data center project brought together three distinct organizations under intense pressure. The Joint Venture between two general contractors—one experienced, one new to data centers—needed to build trust and alignment with the demanding owner while delivering on an aggressive timeline.
The Storm
Owner-contractor relationships on projects of this magnitude typically face severe strain from budget pressures and scheduling demands. With multiple organizations, different working styles, and high stakes, the potential for conflict was significant.
Charting the Course
Corinne Ferris (co-founder of SkillCharter) designed a comprehensive team alignment strategy:
Phase 1: Leadership Alignment Workshop
A two-day offsite brought together 18 leaders from both the owner and JV teams. Activities included:
- Everything DiSC® Training to explore individual and team work styles, improve self-awareness, and cultivate empathy.
- Development of a shared site purpose statement.
- Creation of team agreements that defined how members would work together, grounded in DiSC insights.
- Goal setting focused on small, actionable changes to improve daily interactions and team climate.
Phase 2: Broader Site Team Engagement
Following the leadership session:
- Training expanded to include the broader site team.
- Monthly culture check-ins and reinforcement of team agreements were implemented.
- New team members and trade partner leaders were onboarded with DiSC to ensure alignment and continuity.
- DiSC assessments and tools were integrated into ongoing mid-level manager development.
Key Results
- 80+ team members completed personalized DiSC profiles.
- Team agreements were established and are revisited quarterly.
- Biannual DiSC workshops are held to reinforce the model and adapt to team changes.
- Monthly culture check-ins and manager trainings ensure continued focus on collaboration and communication.
- Trade partners were included in the training effort, expanding the culture of inclusion beyond the core leadership team.
- Continued partnership during key deliverables on the project.